Privacy Policy
Orbital Medical Pty Ltd
Last updated: May 2026
1. Introduction
Orbital Medical Pty Ltd (ABN 63 669 659 125) (“we”, “us”, “our”) is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and disclose personal information in connection with our website at orbitalmedical.com.au.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect personal information in two ways.
Contact form submissions: When you contact us via the form on our website, we may collect your name, email address, phone number, and the content of your message or enquiry.
Website analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address (anonymised), browser type, pages visited, time spent on pages, and referring URLs. This data is aggregated and does not personally identify you.
3. How We Use Your Information
We use the information we collect to:
- respond to your sales, technical, or clinical support enquiries
- provide you with information about our products and services
- improve our website and understand visitor behaviour through analytics
- comply with our legal obligations
4. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect and analyse information about how visitors use our website.
The information generated by the cookie about your use of our website is generally transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
For more information on how Google uses data collected via our site, visit: policies.google.com/technologies/partner-sites.
5. Cookies
Our website uses cookies to support Google Analytics functionality. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.
6. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
- to our employees, contractors, or service providers who assist in operating our website or conducting our business, on a need-to-know basis
- to Google, as described in the Google Analytics section above
- if required by law or in response to a lawful request by a government authority
- to protect the rights, property, or safety of Orbital Medical, our customers, or others
7. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Personal information submitted via our contact form is retained only for as long as necessary to respond to your enquiry or as required by law.
8. Your Rights
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To make an access or correction request, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be posted on our website with a revised date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:
Orbital Medical Pty Ltd
Suite 7, 42 Urquhart St, Woodend VIC 3442, Australia
Phone: 1800 964 199
Email: admin@orbitalmedical.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.